Job Summary:
We are hiring for an Order Entry Specialist job role, for the needs of one of our U.S. based portfolio companies’ part of The Zaf Group – Storr Office Environments (www.storr.com).
If you are looking for a fast-paced, challenging and rewarding environment, then we are the place for you. We are an equal opportunity employer offering exciting work, competitive compensation, and benefits.
Department: Order Management
Reports To: OF Manager
Job Overview:
The Order Entry Specialist (OES) will provide a high level of service to the Order Management team (OMS) and help create a memorable experience for our customers. The OES is responsible for order/quote line entry, various excel reports, and key data processes. The right person in this position could have a stretch goal of managing small orders over time. This position will work directly with the OMS team, while receiving workflow from the labor analyst, sales, & design teams via our internal project management tool, ClickUp. The ideal candidate will have strong problem- solving and communication skills and work well in both a team environment and as an individual contributor.
Responsibilities and Duties:
- Supporting the OMS team with line entry tasks such as adding labor quotes and copying in vendor quotes with high accuracy rate.
- Ensuring timeline return on tasks, everything must be returned within 24 hours or receipt.
- Communicating back to the requestor in a timely manner if all needed items to complete work are not provided. This stops our 24-hour clock.
- Communicating daily with OF manager to ensure that all pending tasks have been resolved. Should any lapse the 24-hour period after the end of the OES workday, OES will communicate those to the OF Manager for reassignment.
- Taking part in monthly OMS team meetings to ensure pertinent information is relayed.
- Maintaining a clean and organized ClickUp environment, with documentation added to the correct locations for identification later.
- Assisting the OF Manager and the VP of Business Transformation & Technology with data entry in key excel reports that feed Power Bi reporting.
- Perform annual reconciliation of pricing with our vendors. This consists of emailing all vendors and asking for updated discount terms for Storr purchases and providing them to the OF Manager.
- Informing the OF Manager any time an issue needs to be addressed or elevated
- Helping with any other duties as needed by the team at the discretion of the OF Manger or VP of Business Transformation & Technology
Required Competencies and Skills:
- Associate degree (or equivalent) with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience.
- High proficiency in Excel and Power Query in the Excel Platform.
- Power Bi knowledge is a plus
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to read and interpret documents such as pricing guidelines, excel sheets, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Language Requirements:
- Ability to read, write and correspond fluently and proficiently in the English language is necessary
Work Environment/Physical Demands:
- Fast-paced office environment
- Sitting for extended periods is common
- Noise level is quiet to moderate
- Must be self-motivated
- Must be able to work with a team
Benefits:
23 days vacation and centrally located modern office setting.
Private health insurance.
Wellbeing program.
Continuous training & development.
Fun & success working in a professional and pleasant working environment.
On-boarding package.
Disclaimer Statement: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with this position.